U-First! is a proven and effective approach to working with people with dementia.Through dialogue and a case-based approach, learners will have more confidence in working with people with responsive behaviours. The goal of the U-First! Program is to offer training to care providers in how to improve the quality of the interaction between the formal care provider and the person living with Alzheimer’s disease and other dementias. U-First! uses P.I.E.C.E.S.™ concepts in its training. P.I.E.C.E.S. is a best practice learning and development initiative that provides an approach to understanding and enhancing care for individuals with complex physical and cognitive/mental health needs and behavioural changes. The P.I.E.C.E.S. model helps us to understand the whole person.